Craig Thompson heads new Riedel division

Germany - Riedel Communications has welcomed Craig Thompson as executive director of the company's new customer success department. In his new role, Thompson will oversee operations for the department, which was created to deliver a frictionless experience for customers - from the initial demo and system design to training, delivery, and post-sales support - while expanding the company's services portfolio and associated revenue streams.
“With the creation of our customer success department, we're realising our vision of customer-centric operations, while preparing a solid foundation to support a product portfolio of hardware and software products,” comments Rik Hoerée, CEO product division at Riedel Communications. “With an impressive record of improving customer satisfaction, exceeding sales targets, and managing world-class services teams, Craig is a natural fit to lead our customer success team, and we're thrilled to welcome him to Riedel.”
Thompson has over 20 years of management experience in the media production and broadcasting industries. He comes to Riedel from Grass Valley, where he served as vice president of customer success and business transformation.
“It's an exciting time to be joining Riedel, as the company delivers on its commitment to our customers with the new department,” comments Thompson. “Riedel already offers a robust line-up of services - whether it's consulting, technical support, or training courses and I'm looking forward to expanding our portfolio even further to ensure a seamless customer experience.”
Craig Thompson is based in Southampton, England, and reports directly to Rik Hoerée.

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