USA - PSNI Global Alliance is reinforcing its commitment to excellence in AV service and support with the launch of a new Quality Assurance Certification (QAC). This exclusive programme is designed to empower its network of certified solution providers (CSPs) with advanced quality assurance knowledge, ensuring standardized excellence across global AV projects.
Developed in collaboration with a committee of quality leaders from PSNI’s CSP companies worldwide and based on AQAV (Association for Quality in Audio-Visual Technology) AV9000 standard, the QAC merges industry-leading quality principles with real-world business applications. By leveraging core concepts from the AV9000 quality documentation process, the certification fosters a culture of continual improvement and technological precision.
Chris Miller, executive director of PSNI, emphasised the certification’s benefits to its CSP’s customers: “At PSNI, we are relentless in our pursuit of making our integrators the strongest in the industry – to the direct benefit of their customers. This new certification is yet another way we are ensuring that every CSP in our network operates at the highest level, delivering unparalleled service and expertise.
“Through this initiative – guided by expert Jim Maltese – we are standardising quality efforts across the globe for our enterprise clients. A customer of one CSP is a customer of all, and with this certification, our CSPs gain an edge that no one else has: a globally unified approach to excellence in AV service and support. Whether in Las Vegas, London, São Paulo, or Singapore, our clients can expect the same elite level of professionalism, knowledge, and execution.”
