ISO, the International Organization for Standardization, has established demanding quality assurance models against which businesses can be audited. These standards are widely respected as a goal for companies with a desire for continual improvement - not just in products, but in all aspects of operation. Each department at Clancy - accounting, sales, project management, engineering, shipping, receiving, manufacturing and administration - scrutinized and strengthened its own processes in the preparation for the third-party audit.
(Ruth Rossington)
