UK - The Scottish Ballet has appointed Matthew Strachan as its new technical director. He takes over from George Thomson, who has left for the English National Ballet.
Strachan said: "Having worked with Scottish Ballet for almost 20 years including extensive freelance work, I was delighted to be appointed technical director. I’ve had the fortune to work with a fantastic team during this time and I’m looking forward to this exciting new position."
Christopher Hampson, chief executive/artistic director of the Scottish Ballet, added: "Matthew was the obvious choice as our technical director as he is a highly talented individual and has delivered exceptional work for us over the years. I wish him every success in his new position." Strachan first joined the Scottish Ballet in 1998 as deputy electrician and has worked on numerous award-winning productions including Ashley Page’s Cinderella, A Streetcar Named Desire and Christopher Hampson’s Hansel and Gretel. The first production Strachan will work on in his new post will be Peter Darrell’s The Nutcracker, which opens at The Festival Theatre in Edinburgh on 9 December.
UK - Southampton Solent University has upgraded its performance studios as part of a £100m facilities improvement programme running up to 2020, with VDC supplying the cabling infrastructure.
The university’s TV, Film and Media Technology department already boasts a number of professional-standard facilities including 4K-ready broadcast studios, radio suites and newsrooms, and the decision was made to invest in similarly high-quality facilities for the Music and Performance students. The department has nine rooms in total, five full studios and four smaller workstations which can be used for mixing. Studio 1 was upgraded in 2016 but the remaining studios hadn’t been touched for around ten years so much of the kit was showing signs of wear and tear.
When the decision was made to redevelop Studio 1, Technical Instructor Jon Wills contacted VDC to provide the cabling infrastructure.
Wills explains: “I’ve been using VDC personally in my freelance work since the mid-1990s and I introduced them to the university when I joined in 2007. We’ve used their Tourcat Ethernet cables in our outside broadcast equipment which we take out to festivals with the students each summer, so we know they offer a robust solution.”
VDC supplied three patchbays in Studio 1 with a custom wiring solution. “It’s wired as I asked them to, it’s bespoke for me,” adds Wills. “It all comes out to 25-way D sub connectors and then, off-the-shelf from VDC, I purchased D sub tails to connect all the equipment up. It just meant it was flexible for me.”
Backstage Wages - Backstage and FOH staff are being urged to vote in favour of a pay offer from West End managements that is less than half the increase they originally demanded. In August, backstage and front-of-house union BECTU announced it was seeking a one-year deal for West End theatre staff that included a 9% pay rise. At the time, BECTU said it had submitted an ambitious claim that was justified by the increasing cost of living in the capital.
However, after "intensive" negotiations with the Society of London Theatre at the Advisory, Conciliation and Arbitration Service failed to secure an agreement, members will now be balloted on a significantly reduced proposal.
It sets out a 3.5% increase for 2017/18, and the same again for the following year, with a 2.5% rise in 2019/20. Under the offer, the third year's deal would be subject to the Consumer Prices Index inflation rate to be announced in September 2019. If CPI varies by more than 0.5% in either direction, the offer will be adjusted accordingly.
BECTU is describing the deal as an "improved offer". Assistant national secretary Helen Ryan said: "It's a gamble from both sides, but it does afford some protection in times of uncertainty."
Home and Away - Morrissey has announced his first full UK tour since 2015 - but has caused a stir by leaving out his hometown. It appears the man who once sang Oh Manchester, so much to answer for still holds a grudge against the city following the announcement on his recently created Twitter page. The former Smiths frontman publis
USA - TMB Los Angeles celebrated the 10-year anniversaries of three of the company’s cable assembly technicians.
TMB’s Pro Cables division has worldwide cabling staff of over 50, with an average tenure of close to eight years.
TMB global operations manager, Jonny Starr, says: “Half our cabling staff have been with TMB for more than 10 years, and frankly, it shows. Experienced, conscientious and highly trained cabling techs such as Lidia Rodriguez, Rosa Hernandez, and Jose Granados, who were recently recognized in LA, contribute significantly to making TMB’s cable assemblies the standard to which all others are compared.”
TMB has supplied entertainment production and staging professionals with power and data cables and assemblies since 1983. The company developed a range of specialised proprietary cables for permanent installations, and has partnered with many of the world’s leading venues to design and supply of specialised custom cables for many different and challenging applications. TMB manufactures cable assemblies in Los Angeles, London, New York, and Toronto.
Exit Stage Left - Lucy Woollatt has announced she will stand down as executive director of the Young Vic in December. Woollatt's departure comes as artistic director David Lan also prepares to leave the London theatre, in February 2018, to be replaced by Kwame Kwei-Armah. Speaking about her departure, Woollatt said: "My decade at the Young Vic has been the most rewarding of my career to date. I'm incredibly proud of what we have achieved night after night at the Young Vic, on tour and in the West End."
Interval Act - Justin Timberlake is to headline next year's Super Bowl half-time show, 14 years after his role in Janet Jackson's infamous "wardrobe malfunction". The US pop star revealed the news on his Twitter feed - with a little help from talk show host Jimmy Fallon.
Timberlake sang at the 2001 Super Bowl with former band N'Sync before sharing the stage with Jackson in 2004. That performance saw the singer rip off part of Jackson's bodice, exposing her right breast. The "Nipplegate" moment overshadowed events on the field and saw broadcaster CBS receive a record fine. Timberlake will take to the stage on 4 February 2018 at the US Bank Stadium in Minneapolis, Minnesota.
On The Waterfront - The new management of Norfolk’s Cromer pier has vowed to continue its theatre programme, which it claims is the last traditional end-of-the-pier variety show in existence. North Norfolk District Council, which owns the pier and Pavilion Theatre, has announced resort management co
UK - Temporary power specialist Midas has been appointed premium dealer for generator giant Himoinsa, giving it access to the latest technology, including the Silent Plus range which cuts noise emissions without limiting performance.
The agreement will see Midas sell Himoinsa machines as well as building and developing its own rental fleet.
Dave Noble, Midas’ managing director, says: “The Himoinsa brand is a mark of quality recognised worldwide. We’ve been looking to expand the rental and sales side of the business for a number of years and this relationship gives us the perfect tools to do that.
“Containing noise is a crucial aspect to contracts at a number of events we supply, and in other sectors too, so the Silent Plus range will play fast dividend. The Himoinsa innovations keep coming and we’re proud to be involved.”
Clive Dix, managing director of Himoinsa Power Solutions UK, comments: “We assess the technical capabilities of our dealers, their ability to support the product, and Midas meets all the criteria. Its ‘can do’ attitude is perfect fit with our machines.”
Himoinsa, part of the Yanmar Group, is a global corporation that designs, manufactures and distributes power generation equipment, from diesel and gas sets to hybrid and generators ready to be incorporated into solar power systems.
UK - PLASA has promoted Christopher Toulmin to the role of commercial director. In this newly created position, Chris will oversee all sales and marketing activities in the organisation, driving the success of its commercial divisions which includes its event portfolio (PLASA Show, PLASA Focus Leeds and PLASA Focus Glasgow) and leading publication Light & Sound international (LSi).
The announcement follows one of the most successful PLASA Shows in recent history, where Chris had a major contribution in his role as director of events. In his new position, he will support the organisation’s strategy to grow both its events and media divisions, whilst exploring new products PLASA can deliver to further support the industry.
Chris’s career in the industry spans more than 35 years, which has taken him from a respected lighting designer, industry innovator through his work at Modelbox, creative design consultant, to his most recent role as director of events at PLASA; a position he has held for the past five years.
“Chris’s impressive professional background and knowledge of the industry will be a great asset to PLASA as we move forward as an organisation,” says PLASA managing director, Peter Heath. “With his creative vision, together with a talented sales and marketing team and market-leading products, we expect him to achieve great things in his new role.”
“I am delighted to embrace this new opportunity at such an exciting time for the organisation,” adds Chris. “PLASA events have been going from strength to strength
USA - On 23 June 2018, a dedicated group of music industry professionals will embark on a 12-day, 500-mile bicycle ride along the California coast to raise awareness and funding for spinal cord injury sufferers.
The event, produced by non-profit organisation Celebrate Overcoming, is inspired by the physical and spiritual journey of spinal cord injury survivor and musician David Francisco. In April 2016, David’s life changed forever, in a split second.
While the 24-year-old was riding his bike home from his recording classes at Nashville’s Blackbird Academy, a distracted driver ran a red light and crashed into him at 40 miles per hour. The impact was catastrophic: He shattered his spine in three places, and was told he’d likely never walk again.
After a year of intense physical rehabilitation, David has defied the odds and learned to walk, and this past June, graduated Blackbird Academy. His next goal: Learning to ride a bike again, which he is accomplishing on a tandem cycle with his fiancée, Kristi, at the helm.
David’s indomitable spirit throughout his path to recovery gave rise to the David Francisco Ride for Hope. “Witnessing David’s courage and determination through his recovery from a catastrophic injury moved me to put this event together,” says ride executive director Kevin Becka. “The 500-mile trek is an effort to bring awareness and drive funds to those with spinal cord injuries and to help others to overcome and move beyond life-altering events.” “I am inspired every day by David and his positive attitude and
Everybody’s Talking - A new musical about a teenage boy who wants to be a drag queen has scooped two theatre awards. Everybody's Talking About Jamie won best musical production at the UK Theatre Awards, with its star John McCrea named best musical performer. The UK Theatre Awards reward the best stage shows outside London. The musical has songs by Dan Gillespie Sells, lead singer with pop band The Feeling, and a script and lyrics by writer Tom MacRae.
The show's West End transfer begins at the Apollo Theatre in London on 6 November. Other UK Theatre Awards winners included Narvik by Lizzie Nunnery, which was named best new play; and Joseph Millson, who won best performance in a play for his role in the Royal Shakespeare Company's The Rover. The Who's Tommy picked up the prize for best touring production, while Liverpool Everyman and Playhouse artistic director Gemma Bodinetz won best director for successfully reviving the Everyman's repertory company.
Sound Advice - In a BBC interview, Suzi Quatro was asked “What's your big tip?”. “Learn one instrument properly. Learn to read and write [music],” she replied. “And gig. Because you don't know your craft until you can entertain the drunk at the bar who doesn't want to see you.” She added, “I've been on the road for 53 years and I'm still learning. Don't tell me these guys who've been working at McDonald's and go on X Factor have any tools to deal with fame. That's not how stars are discovered.”
Island Music - A stage musical of the animated fi
UK - The Association of Lighting Designers (ALD) has announced its 2018 sponsored student scheme is open for applications. The scheme offers students, who have not previously been members of the ALD, the opportunity to enjoy free ALD membership until the end of March 2019.
Student members benefit from the increased opportunity to network with lighting and video production professionals at insightful events organised by the ALD, such as their monthly members’ socials and visits to shows and theatres. Membership provides vital interaction and connection between established figures in professional lighting and video design, and the next generation of talented designers, programmers and technicians.
Member benefits for students also include complimentary copies of the ALD magazine, Focus, as well as full access to the ALD web site and the members’ own micro-site. Members also receive a 25% discount on the monthly or annual premium subscription fee for Mandy.com (formerly Stage Jobs Pro).
Jai Morjaria, of the ALD student and equality sub-committees asserts: “ALD student membership gives an excellent introduction to those entering or considering a career in the lighting and video areas of the live performance arts. It allows you to plug directly into a network, and through the experiences and literature offered by the association, exposes the breadth of jobs and career paths available within the in the UK and around the world.”
Applications must be received by Christmas 2017 but ALD recommends those interested in joining to submit theirs im
UK - Cloud rental management solution Current RMS has released two new features to speed up the checking in process and streamline communication.
Launched at the PLASA Show 2017 in London, Global Check-in allows users to check-in multiple assets across different jobs from one screen. Users can also specify when assets are lost or damaged, placing them in quarantine.
Discussion Templates offers the ability to assign templates to certain areas of the system and customise all messages sent from Current, making it easy for company branding, standard replies and other email communication tools to be applied.
To find out more about both new feature releases, check out Current RMS’ What’s New page or book a free online demo.
UK - David Boxall, co-founder of Baldwin Boxall, is the first recipient of the Warren-Barnett Technical Innovation Award.
The Warren Barnett Technical Innovation Award, named after former ISCE Presidents Hayden Warren and Peter Barnett, was established to recognise the innovative talent of ISCE members and to acknowledge their contribution to the industry.
David Boxall was nominated by Peter Mapp to receive the new ISCE award.
Boxall said: "I am thrilled to receive this award – it was totally unexpected. It is a real honour to receive recognition for my work, especially as it is linked with Hayden Warren and Peter Barnett, both of who I knew well and held in such high esteem."
Boxall's career in the PA industry spans more than 45 years during which he designed many innovative products ranging from 100V line amplifiers, hearing loop amplifiers, PA & VA, system surveillance monitoring units, automatic ambient noise sensing and level adjustment circuits to the latest digital signal processing and routeing units. He was also principal electronic design engineer at Millbank Electronics, having started out on his audio career path with Sound Diffusion and germanium transistors.
Europe - Harlequin has announced a considerable expansion in sales and technical support in Berlin and Brussels.
In Germany, Claudia Frohlich, Britta Fink and Sanela Iseken have joined the company. Claudia joins the established customer service team in Berlin from a strong customer relations background. Britta and Sanela will be heading up the new Harlequin Deutschland-am-Rhein office based in Bochum and will be focused on bringing world-class technical support to clients in Niedersachsen, Nordrhein Westfalen, Hessen and Rheinland Pfalz. Sanela’s extensive experience includes 15 years in stage engineering at ASM, and respected long service within the DTHG.
In Belgium, Nicolas Coolen joins as regional sales manager for Benelux and Scandinavia. Nicolas brings wide experience in sales management having worked for a number of international manufacturers in Asia, the Middle East and Africa.
Astrid Klubert, Harlequin senior sales manager for Benelux and Scandinavia, comments: "We are delighted that Nicolas has joined the Harlequin Europe team, he will support and enhance our customer service throughout Benelux and the Scandinavian countries.”
USA - Mojo Barriers US office has appointed Dan Gormley as vice president, joining fellow US vice president Jordi van Berkum.
Gormley states: “I am delighted to be joining Mojo Barriers as the company prepares to introduce new product ranges into the US market. I have the utmost respect for Mojo and relish the challenge to continue to evolve and improve our effectiveness and reach, expand the offering to clients, while developing and further strengthen our brand.”
Gormley's eight years’ experience working in live entertainment has given him a deep understanding of promoter cost containment requirements, along with the development of both new processes and new products to reduce overhead production costs. Previous roles have spanned festival site development to design and construction of new live event facilities. He will work from Mojo’s Los Angeles base.
Keeping Music Live - Campaigners fighting to preserve Cardiff’s live music scene have heralded a breakthrough after plans to develop flats in the heart of the city’s entertainment district were withdrawn.
A campaign to protect the city's grassroots music scene has been underway since the start of this year, with campaigners fighting in particular to preserve the entertainment venues on Womanby Street, which is home to several live music venues but has seen a string of closures in recent times.
The campaign attracted thousands of signatures, and calls on Cardiff Council to protect the area as a cultural hub. Venue owners and music fans also condemned a planning application to create a hotel to be built above a Wetherspoon’s pub on Womanby Street.
Plans for a residential housing development comprising six flats had been submitted for the street, however these have now been withdrawn. Public comments submitted to the council argued that the flats were unsuitably located, in the heart of the area that drives the city's night-time economy. Campaign group Save Womanby Street said the application's withdrawal was a "testimony to the passion and effort from the venues, activists and everyone who has supported us".
Virtual Reality - A new immersive lab has opened in Brighton which will enable theatre companies to experiment with virtual reality technology. This is the second immersive lab to be opened by Digital Catapult, which supports innovation in technology, following the launch of a London facility earlier this year.
UK - Theatre consultancy firm Theatreplan has welcomed on board Chris Needle who joins the company as an intern after graduating with a BA in Technical Theatre Arts from London’s Guildhall School of Music & Drama.
Needle opted for the theatre technology pathway within the course which covered lighting, sound, automation and production management.
During his three years at Guildhall, Needle was given training in many areas of technical theatre, but he specialised in electrics in his third year working as lighting designer for The Crucible, Herons and The (Imaginary) Misogynist, as well as being the production electrician for Balm in Gilead and Opera Makers.
Needle took part in work placement with BDP Lighting working on the restoration of the Theatre Royal Drury Lane, before joining Theatreplan in October 2017.
UK - Natural History Museum has bolstered its specialist in-house events team with the appointment of Nikki Fhalora filling a maternity cover.
Nikki will be managing event enquiries, client liaison and overseeing the delivery of both internal and external events over a busy festive 2017 following the refurbishment of the Hintze Hall space.
She comments: “The Natural History Museum is one of the most iconic venues in London and it has always been my dream to work here, having studied history at university I am so lucky to be able to combine my love for the subject with my passion for events in such a varied and interesting role. My favourite space in the Museum is Fossil Way which can be dressed so delightfully by our suppliers for any event from champagne receptions to intimate sit-down dinners.”
Robert Wetherell, head of venue hire at the Museum adds: “I’m thrilled to welcome Nikki to the team here. Having completed a huge renovation this is an incredibly exciting time for the events team and we look forward to deliver a wealth of memorable events across our extensive choice of stunning event spaces.”
South Africa - With the aim to inform, inspire, mobilize and educate community members involved in the arts, the fourth Hello Community Arts Development Programme and Festival was hosted at the Breytenbach Theatre from 16 - 26 August, with DWR Distribution and the SOS Charity fund supporting the event.
Hello is the vision of Hardus Koekemoer and Wandile Mgcodo from the Department of Entertainment Technology at the Tshwane University of Technology, has seen its state funding slashed, but the university, alongside DWR Distribution and radio broadcaster 93.6 Tshwane FM, have continued to invest in the project.
“We were presented with vast talent around Gauteng, and with the introduction of a poetry evening added to the theatre and music productions, we gained a new audience,” explained Wandile Mgcodo. “My highlight is always seeing the groups performing on a professional stage, for which to some, it’s the first time. Of course, we can’t forget the students, who are so passionate that you sometimes forget about all other problems.”
“For the students, the festival offers an experimental learning experience outside the box,” said Wandile. “The community groups, on the other hand, appreciate the opportunity given to them. To grow the festival, our plan is to involve more stakeholders in the art fraternity and put more efforts in marketing the project in order to attract more artists and to enlarge the audience.”
Duncan Riley of DWR and the SOS believes it’s very important to give back. “So many individuals in our
UAE - Baldwin Boxall looks forward to welcoming visitors at its stand (number 4-H20) at Intersec Dubai in January 2018.
Visitors to the stand will see the EN54 (LPCB) certified VIGIL voice evacuation system and the company’s Omnicare EVC system and disabled toilet alarms. These products, as you would expect from Baldwin Boxall, have an undeniable reputation of being robust and exceptionally reliable. (The company has recently gained Civil Defence Approval in the Middle East.)
Baldwin Boxall is a British designer and manufacturer and prides itself, not only on the quality of design and build of its products, but also on its customer service and support - which directors and staff believe is paramount to their success. Customer testimonials and long-term customer relationships prove this to be the case.
Nick Baldwin (marketing manager) and Nigel Bateman (export sales) will be on stand 4-H20 and look forward to meeting you.
UK - A 120-mile charity bike ride from Bath to the PLASA Show in London has so far raised over £3,500 towards a charity aimed at improving mental health in the industry.
The team of three cyclists, comprising Andy Lenthall of the Production Services Association (PSA); John McEvoy of PRG and Dan Page of DiGiGrid (who had just returned from a 1,000 mile ride from John O’Groats to Land’s End) completed the journey in 7 hours, to join industry colleagues at the annual trade show.
The ride was organised as part of an ongoing collaboration between the PSA and PLASA, which aims to tackle the issue of mental health in the entertainment industry and encourages companies to take an active lead by offering Mental Health First Aid training - equipping staff with the skills required to identify and support colleagues suffering with mental health problems. The money raised from the bike ride will fund subsidised training for self-employed production personnel.
With little time to rest after the bike ride, Andy Lenthall and PLASA’s managing director Peter Heath brought the issue to the main stage of the PLASA Show’s leading seminar programme.
Joined by Kelly Murray, editor of TPi magazine and Steve Banks, chairman of the PSA, they hosted a well-attended panel session titled Improving our approach to mental health. During the session, the panel discussed ways companies can support employees, including investing in Mental Health First Aid training and working with time-to-change.org.uk to create mental health action plans. The panel al
Live & Gigging - Live music now accounts for almost a quarter of UK music industry revenues, new figures reveal.
Concerts brought in £1 billion in 2016, over £300m more than recorded music - which includes sales of CDs, vinyl, downloads and streaming.
In total, 30.9 million tickets were sold for concerts and festivals in 2016, up from 27.7 million in 2015, but UK Music warned that the closure of small venues posed a threat to up-and-coming artists.
"Live music did have another great year," said CEO Michael Dugher. "But future talent will never get the chance to shine if we continue to see cuts in music in schools and closures in venues where artists need to learn their craft in the first place."
He also repeated calls for artists to be fairly compensated for their music - singling out media giants YouTube and Facebook for criticism. "Unlike the subscription services, those platforms often offer little adequate reward to the investors and creators of the 'content' - i.e. the music - that drives so much of their traffic," he said.
The report noted that YouTube was the most popular way to consume music in the UK, with 31% of the population using it at least once a week.The company recently defended its royalty rates, claiming it pays around $3 (£2.20) for every 1,000 ad-supported streams in the US.
Royal Appointment - Birmingham Conservatoire has been granted a royal title by the Queen. Joining a select list of performing arts institutions, the music and drama academy will be renamed the Royal Birmingham Conservatoire. Th
Europe - CUK Audio’s retail sales channel manager, Steve Barton, has just completed – and won - a gruelling 2,500-mile rally across Europe to raise money for the motor industry charity, BEN. A total of 28 teams took part in the event organised by Bilstein Group UK which took them through 10 countries in seven days via some of Europe’s most beautiful – and challenging – driving routes.
Barton and his team-mate, Nik Edwards drove a CUK Audio-branded 2005 MG ZT-T diesel estate (don’t be fooled, they were pretty fast, aggressive drives in their time!) to take part in the Banger Rally that left Marden in Kent on 15 September to cross the finish line seven days later at Bilstein’s new state-of-the-art warehouse facility in Markham Vale.
Sponsored by CUK Audio, the vehicle sported logos from several manufacturers in CUK’s MI/retail portfolio, namely dB Technologies, HEDD, ADK microphone, Caymon & Procab. The route took Team CUK through some of Europe’s most difficult and spectacular driving terrain including the Stelvio pass in Italy, the Grossglockner and Hahntennjoch passes in Austria and the Butter Tubs pass in Yorkshire. So far, the event has raised over £25,000 for BEN, a charity dedicated to the support of persons and their families who have worked or are working in the automotive industry.
UAE - With the delivery of a large batch of over 500 pieces of LiteDeck staging platforms, Prolyte Group and Fruition Events LLC embark on a fruitful cooperation in the Middle East region.
Prolyte Group will deliver the LiteDeck staging elements in two batches, the first to be completed in September, just in time for the start of the season in the Middle East region. The second to complete later in October.
Fruition Events aims to become a recognised event delivery partner in the Middle East region.
They choose to achieve this through continuous investment into a world-class team of industry professionals and sustainable product lines that can meet creative challenges. They focus on offering a professional and full-service infrastructure for the events sector. Fruition Events have extensive regional experience and can boast varied strategic partnerships, guaranteeing expertise and knowledge.
“Investigating the opportunity of local production with the Prolyte Group fulfilled our commitment to not only invest into a sustainable product line, but also to enhance availability in the UAE market,” comments Warren Barlow, managing director of Fruition Events. “Prolyte Group manufactures leading products, which are widely recognised and used across the globe. LiteDeck offers a clean aesthetic look in comparison to existing steel products, whilst retaining simple functionality and creative design principles.
“Coupled with the extensive backup of the Prolyte network, we will have the added capability of developing special components locall
UK - East Anglia-based CEG has recently launched its new website (www.ceghirepro.uk) which includes a hire catalogue allowing customer to get a real-time view of inventory information and availability.
Working closely with rental management software experts, Current-RMS, CEG has created its website using the API (Application Programming Interface) provided by Current to help build these industry-first features, which give CEG’s customers access and control as never seen before.
CEG’s director Ben Bowles explained: “When we started this project back in 2016, we worked closely with Chris Branson and his team at Current RMS to see how we could build our new website using the functionality built within Current. From the start of the project we were keen to incorporate some ground-breaking features into the hire catalogue and rental account sections of the website - all designed around saving our customers time and money.
“The top priority was to be able to have our hire catalogue running live from our rental inventory - pushing new products, photography, statistics and other sales information without any extra data entry. This was the starting point of the project, we then utilised Current’s extremely sophisticated API to be able to incorporate product availability and custom pricing into the customer facing parts of the site.
“As well as this we were also very keen to be able to give our customers the opportunity to see their current rentals, PAT testing and diagnostic records as well as digital delivery notes. We also wanted our cust