Obsidian grows technical support team
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![Daniel Boerner - technical support and training specialist Daniel Boerner - technical support and training specialist](/images/129412/daniel-boerner.jpg)
Daniel brings experience from his previous position at Acuity Brands, where he served as a technical support specialist for six distinct product lines. Additionally, he served as coach, author, and publisher for a Knowledge Centered Service (KCS) programme, contributing content for customer-facing troubleshooting and training.
In his new role at Obsidian, Daniel’s primary responsibilities encompass firmware/software testing, customer support, and the creation of technical documentation and training materials for the Netron line.
Matthias Hinrichs, product manager at Obsidian Control Systems, comments: “Daniel is a great addition to our Obsidian team, who is already positively impacting the support we provide to our customers worldwide. He comes with a lot of valuable, real-world experience in entertainment data applications that allows him to provide expert-level support to ensure clients' success.”